FAQ
Frequently Asked Questions
Have Questions? We have answers. Can't find the answer you are looking for? Contact us!
One of our team members will reach out to you to confirm your order.
Please include any apartment or unit number in the Special Instructions field at checkout. Feel free to also add any additional delivery instructions to help our drivers deliver to you, e.g. “Buzzer 1234”, “Deliver to Basement Apartment”, “Don't Knock (Dog), Call or Text instead".
Customers are responsible for the accuracy of delivery information (e.g. shipping/same-day delivery address). If your order is not yet paid, or shipped/en-route, send us an email or text/call us ASAP so we can correct the mistake. Once a mail order has been processed, the order is no longer in our control. Mail orders returned to us by the postal provider or fees for redelivery of Same-Day orders due to inaccurate information are at customer’s expense.
As we are an Indigenous trading post which sells self care goods, all orders are final sale and we can not offer any exchanges, returns, or refunds. Thanks for your understanding.
You can eMail us at info@popnsmoke.io any time, day or night. Our customer service operates 24/7 for your convenience.